This policy covers subscription fees paid to Business-in-a-Box. Refunds for products bought from stores on our platform are handled by each individual business.
Subscription fees
- You can cancel your subscription at any time. Your plan remains active until the end of the current billing period.
- If you are charged in error, or charged twice for the same period, contact us within 14 days and we will refund the incorrect charge.
- Annual plans cancelled within 14 days of the initial payment may request a pro-rated refund for the unused months.
- We do not provide refunds for partial months of monthly plans.
Purchases from stores
Business-in-a-Box does not sell the products listed in stores. If you bought something from a business using our platform, please contact that business directly about returns and refunds. Their contact details are shown on their store and order pages.
How to request a refund
Open a support ticket from your dashboard or contact us through the Help Center with your business name and payment reference.